top of page

Shipping Policy

transparent-file.png

Our company ensures nationwide delivery of all our products to all contiguous states within the United States. Shipping costs will be accurately calculated at the prevailing rate during the order placement process. In order to maintain the highest quality standards, please note that all orders require a processing time of 2 business days. However, we strive to expedite the shipping process and dispatch your items at the earliest opportunity. Rest assured, tracking information will be promptly emailed to the address provided during checkout. Kindly allow a timeframe of 3-7 business days for your packages to arrive once they have been shipped.

Returns and Refunds

Everything You Need to Know

Knights of Meow

NO RETURN POLICY UNLESS PROVABLY DAMAGED

Effective Date: August 1, 2023

Thank you for shopping at Knights of Meow. We strive to provide high-quality products and exceptional customer service. This No Return Policy is designed to ensure fairness and clarity in all our transactions. Please read the following policy carefully before making a purchase.

  1. Returns and Exchanges: We do not accept returns or exchanges unless the product is provably damaged. If you believe your product is damaged, please follow our "Damaged Product Claim Procedure" (detailed below) within 5 days from the date of delivery.

  2. Damaged Product Claim Procedure: In the unfortunate event that you receive a damaged product, please take the following steps to initiate a claim:

a) Contact our Customer Support Team: Contact our customer support team within 5 days from the date of product delivery. You can reach us via email at Admin@KnightsofMeow.com. Please provide your order number, a detailed description of the damage, and any relevant images or videos showcasing the issue.

b) Verification Process: Our customer support team will review your claim and may request additional information or evidence, such as photographs or videos, to verify the damage.

c) Approved Claims: If your claim is approved, we will provide further instructions on returning the damaged product. You will be eligible for either a replacement of the damaged item or a refund, as per your preference.

  1. Non-Eligible Circumstances: We cannot accept returns or exchanges for reasons other than provably damaged products. Such reasons include, but are not limited to:

  • Change of mind

  • Buyer's remorse

  • Incompatibility with personal preferences

  1. Product Condition: The product must be in the same condition as when it was received. To be eligible for a return, the item must not have been used, must be in its original packaging, and must be free from any signs of wear, tear, or damage caused after delivery.

  2. Shipping Costs: If your claim for a damaged product is approved, we will bear the return shipping costs. However, for any other non-approved returns or exchanges, you will be responsible for all shipping charges.

  3. Cancellation Policy: Once an order is placed and confirmed, it cannot be canceled or modified, as we aim to process orders promptly and efficiently.

  4. Limited Warranty: All products are covered by the manufacturer's warranty, if applicable. For warranty claims, please refer to the manufacturer's guidelines and contact their customer support directly.

  5. Contact Us: If you have any questions or concerns regarding our No Return Policy, damaged product claims, or any other inquiries, please don't hesitate to contact our customer support team at Admin@KnightsofMeow.Com.

By making a purchase from Knights of Meow, you acknowledge that you have read, understood, and agreed to our No Return Policy unless provably damaged.

Thank you for your understanding and cooperation.

Sincerely,

Knights of Meow Management

Privacy at Knights of Meow

We are committed to protecting your privacy and ensuring the security of any personal information provided to us. Please read this Privacy Policy carefully to understand our practices regarding your personal information and how we will treat it.

  1. Information We Collect
     

1.1 Personal Information: We may collect personal information from you when you visit our Website, register an account, place an order, subscribe to our newsletter, respond to surveys, or fill out forms on our Website. The personal information we may collect includes but is not limited to your name, email address, postal address, phone number, and payment details.

1.2 Non-Personal Information: We may also collect non-personal information about you when you interact with our Website. This information may include your browser type, device information, IP address, and other technical information about your means of connection to our Website.

2. How We Use Collected Information

2.1 Personal Information: We may use the personal information we collect from you for the following purposes:

  • To process and fulfill your orders and provide customer support.

  • To personalize your experience and improve our Website and services.

  • To send periodic emails regarding your order or other products and services.

  • To send you information and updates related to our products, promotions, or newsletters, if you have subscribed to them.

  • To conduct market research, surveys, or other business-related activities.
     

2.2 Non-Personal Information: We may use non-personal information for analytical and statistical purposes, to enhance the functionality and performance of our Website, and for other business purposes.
 

         3. Protection of Information

We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our Website. However, please be aware that no data transmission over the internet or electronic storage method is 100% secure. Therefore, we cannot guarantee absolute security of your information.

         4. Sharing Your Personal Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your personal information with trusted third-party service providers who assist us in operating our Website and conducting our business activities, such as shipping companies, payment processors, or marketing agencies. We ensure that these third-party service providers are obligated to protect your information and comply with applicable privacy laws.

         5. Cookies

Our Website may use "cookies" to enhance your browsing experience. Cookies are small files that are stored on your device's hard drive and contain certain information. You may choose to set your web browser to refuse cookies or to alert you when cookies are being sent. Please note that disabling cookies may limit some functionality of the Website.

         6. Third-Party Websites

Our Website may contain links to third-party websites, plugins, or services. We have no control over the content, privacy policies, or practices of these third-party websites. We encourage you to review the privacy policies of those websites before providing any personal information.

         

         7. Children's Privacy

Our Website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe that we may have collected information from a child under 13, please contact us immediately, and we will promptly remove the information from our records.

 

         8. Changes to this Privacy Policy

We reserve the right to update or revise this Privacy Policy at any time.

Contact
bottom of page